The Gig

We’re looking for a passionate and driven Reservation Supervisor to join the Mamaka Hotel Bali family.

In this role, you’ll lead the daily operations of our Reservations team, ensuring every booking is handled accurately while maximizing occupancy, revenue, and guest satisfaction.

You’ll oversee reservation processes, support revenue strategies, and coach the team to deliver exceptional service from the very first guest interaction.

With your strong attention to detail, commercial mindset, and leadership skills, you'll play a key role in driving performance while creating memorable guest experiences.

About the Role

You will be responsible for:

• Supervising the daily operations of the Reservations department
• Leading, coaching, and supporting the Reservations team to achieve service and revenue goals
• Ensuring accurate room allocation, inventory control, and reservation management
• Ensuring reservation policies, procedures, and service standards are consistently followed
• Handling escalated guest requests and reservation-related issues professionally
• Coordinating closely with Revenue, Sales, Marcomm, Rooms Division, and other departments to ensure seamless guest experiences
• Preparing reservation reports and identifying opportunities to improve revenue performance

Who You Are?
You're a natural leader who enjoys mentoring others while staying hands-on with the operation. You thrive in a fast-paced environment, have a commercial mindset, and are passionate about delivering outstanding guest experiences.

• Previous experience as a Reservation Supervisor or Senior Reservation Agent in a hotel environment
• Strong written and spoken English
• Excellent communication, telephone etiquette, and customer service skills
• Strong leadership, coaching, and team management abilities
• Analytical mindset with the ability to interpret reports and booking trends
• Good knowledge of PMS systems (Opera / Opera Cloud preferred)
• Familiar with Channel Managers and Booking Engines (such as SynXis, SiteMinder, Roomstay or similar)
• Advanced Microsoft Excel skills
• Strong organizational skills with excellent attention to detail
• Able to work under pressure and manage multiple priorities
• Revenue-oriented with strong negotiation and problem-solving skills
  
  
  Ready to Join Us?

If you're passionate about hospitality, love leading people, and enjoy turning every reservation into an exceptional guest journey, we'd love to hear from you.

Apply now and become part of the Mamaka family!