About the Role

At Mamaka Hotel Bali, every arrival sets the tone for an unforgettable stay. We're looking for an energetic, people-loving Guest Service Agent who thrives on creating genuine connections and memorable moments.

If you love meeting new people, enjoy a fast-paced environment, and believe hospitality is all about making someone’s day a little brighter, we'd love to meet you.

Bring your personality, positive energy, and passion for service—we'll provide the stage for you to shine.

What's in It for You?

Join a Front Office team that's ready to make waves in Kuta.

• Be part of one of Bali's most vibrant lifestyle hotels, where no two days are ever the same.
• Grow your career in a supportive environment that celebrates creativity, individuality, and fresh ideas.
• Enjoy exclusive team member rates on rooms, dining, and hotel experiences.
• Stay active through our wellbeing initiatives and team activities.
• Give back through community programs that create a positive impact beyond the hotel.
• Enjoy the freedom to bring your own style, ideas, and personality to work every day.
• Work alongside an amazing team that believes great hospitality starts with great people.
  
  

The Role
As one of the first faces our guests meet, you'll help create experiences that feel welcoming, effortless, and uniquely Mamaka.

You'll:

• Deliver warm, genuine, and personalised service throughout every guest interaction.
  Handle check-in, check-out, reservations, and guest enquiries with confidence and care.
• Anticipate guest needs and go the extra mile to create memorable stays.
  Build authentic connections with guests while maintaining the highest service standards.
• Support the Front Office team in ensuring smooth daily operations.
• Represent the vibrant spirit and positive energy that make Mamaka Hotel Bali different.
  
  What You'll Bring
• Previous experience in a Front Office or Guest Service role within the hospitality industry.
• Familiarity with Oracle OPERA Cloud PMS is highly preferred.
• Excellent communication skills in English, both written and spoken.
• A warm, outgoing personality with a genuine passion for creating memorable guest experiences.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• A proactive mindset with excellent problem-solving skills.
• Flexible to work rotating shifts, including weekends and public holidays.
• Indonesian Citizen.
  
  
  

Why Mamaka Hotel Bali?
Mamaka Hotel Bali isn't just a place to work, it's a place where great people come together to create unforgettable experiences. Inspired by Bali's vibrant beach culture, we believe in bringing positive energy, genuine connections, and a little fun into everything we do.

If you're ready to grow, make an impact, and be part of a team that loves what they do, we'd love to hear your story.

Bring your energy. Bring your personality. Bring your smile.

Join Mamaka Hotel Bali and let's create unforgettable moments together.

APPLY NOW!