About you

The Hotel Manager provides leadership, support and guidance to the operations team. Oversees all aspects of Property Management in accordance with companies’ mission statement, including maximization of financial performance, guest satisfaction and team member development within established quality standards.
Functions as the leader of the hotel’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and responsible for implementing the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and associate satisfaction. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotel sales objectives.
The Hotel Manager has full accountability for budgeting and financial management, planning, organising and directing all building services.

We need talents who are:

• Inspiring leader who is able to build and motivate his/her team
• With Bachelor Degree in Business / Hospitality or related discipline
• Commercially aware and able to manage budgets, control costs and liaise with external stakeholders and service providers
• 5 years relevant experience preferably in Hotel or Facility Management industries
• Passion, drive, focus and a proactive and positive approach to work
• Passionate about customer service Well presented, socially engaged, easy communicator
• Team player and able to work on own initiative

The Gig

Sales
1.Saturates and penetrates accounts for transient, group and incentive business out of the corporate market.
2. Select, develop and manage the Proactive Sales associates ensuring that they achieve their individual and team goals.
3. Sustaining, maximising yield and growing business from within these segments to meet budgeted revenue.
4. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Operational
1. Entertains regular and potential guest and maintains excellent guest relations.
2. Planning and organising the daily accommodation, catering and other building services flow in conjunction.
3. Ensure all guest issues are resolved in a timely manner with best outcomes.
4. Collecting and analysing guest feedback and suggest improvement measures.

Financial
1. Able to effectively interpret financial result in regards to revenue, payroll, costs and expenses.
2. Managing expense budgets and financial plans to meet or exceed targeted results, controlling expenditure and preparing analysis where needed.
3. To assist in the preparation of the Annual Operation Budget that will form part of the Business Plan.
4. Able to take corrective measures and actions to ensure highest possible profitability.
5. Promoting and marketing the business through Networking Activities as well as liaising with Sales to achieve sales and profit targets whilst analysing sales figures and coordinating marketing and revenue management.

Team Performance
1. Ensure all team members are properly trained to standard and continuously strive to meet and exceed guest expectations.
2. Ensure that all team members are fully conversant with the property’s facilities and services.
3. Gives his/her subordinates frequent feedback on their performance and status of development. Conducts annual appraisals in his/her department.
4. To be a leader, be responsible for team members, training, direction and motivation of subordinates.

What you'll get...

• To work for an award-winning Global Brand with an inspiring and creative team across Australia, Hong Kong, and Asia country.

• Receive Hotel benefits in rooms