Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

What you'll get... 

• Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with. 
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you 
• Receive Hotel benefits in rooms and our fabulous F&B outlets 
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes 
• Develop relationships and make a difference to other people’s lives through our Community Programme 
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent 

 At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here – this is your opportunity to be part of it from the very beginning… 

Be Part of Something Extraordinary!

Are you a customer-focused hospitality professional with a passion for creating unforgettable guest experiences? Ovolo Hotels is looking for a Reservations Agents to handle hotel bookings across our vibrant and unique properties in Australia.

About the Role

As a Reservations Agent, you will be the first point of contact for guests, ensuring seamless and personalised booking experiences. You’ll play a vital role in driving occupancy, maximising revenue, and providing top-tier customer service that reflects Ovolo’s commitment to excellence.

Key Responsibilities

• Guest Reservations: Manage phone, email, and online booking enquiries with efficiency and a personal touch.
• Customer Experience: Provide exceptional service by assisting guests with their booking needs, offering recommendations, and upselling hotel experiences.
• Collaboration with Teams: Work closely with the Revenue, Sales, and Front Office teams to ensure smooth operations.
• System Management: Maintain accurate records in the property management system (PMS) and reservations platforms.
• Revenue Maximisation: Support promotional activities, packages, and upselling opportunities.

What We’re Looking For

• Experience: Previous experience in reservations, front office, or customer service within the hospitality industry is preferred.
• Customer-Focused Approach: A passion for delivering outstanding guest experiences.
• Excellent Communication: Strong verbal and written communication skills in English
• Tech-Savvy: Familiarity with hotel reservation systems (PMS) and online booking platforms.
• Attention to Detail: Ability to multitask and maintain accuracy under pressure.

Why Join Ovolo?

• Work for a brand that dares to be different! Ovolo Hotels is all about creativity, innovation, and delivering a guest experience that’s anything but ordinary.
• Career Growth & Development – We invest in our people and offer opportunities to grow within the company.
• Perks & Benefits – Competitive salary, great team culture, and exclusive Ovolo benefits.

Ready to be part of an exciting hospitality brand that’s redefining the industry?

Apply now and let’s make magic happen together!