Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

What you'll get... 

• Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with. 
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you 
• Receive Hotel benefits in rooms and our fabulous F&B outlets 
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes 
• Develop relationships and make a difference to other people’s lives through our Community Programme 
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent 

 At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here – this is your opportunity to be part of it from the very beginning… 

Join Our Team and Lead the Future of Reservations!

Are you a dynamic hospitality professional with a passion for delivering exceptional guest experiences? We are seeking a Cluster Reservations Manager here in Bali, to oversee and optimise our reservations operations, ensuring efficiency, service excellence, and revenue maximisation across our Australian properties.

About the Role

As the Cluster Reservations Manager, you will lead the reservations team here to deliver outstanding service while achieving financial and occupancy targets. You will play a critical role in driving revenue growth, ensuring seamless booking processes, and fostering a high-performance team culture within the team.

Key Responsibilities

• Manage Reservations Process, reporting and Operations: Oversee daily reservations functions to maintain service excellence and achieve financial objectives. This will include delivering superior customer service to respond to inbound calls, emails, and/or making outbound calls and writing outbound emails.
• Team Leadership: Motivate and coach the reservations team, fostering a culture of internal sales, upselling, and adherence to policies.
• Revenue Optimisation: Work closely with the Revenue Optimisation team to implement pricing strategies and drive optimal occupancy.
• System Management & Compliance: Ensure all systems are correctly configured, validated, and in compliance with standard operating procedures. Completing administrative processes that support the reservations process or other service issues.
• Service & Profitability Standards: Maintain best practice standards to enhance guest satisfaction while optimising profitability. Maximising Ovolo’s revenue through closing sales opportunities, including opportunities to upsell or cross sell.
• Cost Control & Performance Analysis: Monitor department costs and ensure budget alignment.
• Recruitment & Training: Lead recruitment and training initiatives to build and develop a strong reservations team.

What We’re Looking For

The ideal candidate will have:

• Proven Experience: Prior experience in a similar role within the hospitality industry.
• Leadership & Organisational Skills: Ability to manage and inspire a high-performing team.
• Excellent Communication: Strong verbal and written communication skills.
• Technical Expertise: Proficiency in hotel property management systems (PMS) and reservations software.
• Analytical Skills: Keen attention to detail with the ability to interpret data and drive decision-making.
• Customer-Centric Approach: A passion for delivering memorable guest experiences.

Why Join Us?

• Be part of a vibrant and innovative hospitality team.
• Enjoy career development and growth opportunities.
• Work in a dynamic environment that values service excellence and teamwork.

If you are ready to take your career to the next level and make a significant impact, apply today!

Join us and be a key player in our success!